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Privacy Policy

Last Updated: October 2024

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At PeakWell, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mental health app (collectively, the "Service"). Please read this Privacy Policy carefully. By accessing or using our Service, you agree to the terms of this Privacy Policy.

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1. Introduction

This Privacy Notice is intended to describe the practices PeakWell follows in relation to the collection, processing, and storage of personal data. This Privacy Notice should be read in conjunction with any applicable country-specific data protection laws, focusing on the Swiss Federal Act on Data Protection (FADP) and the General Data Protection Regulation (GDPR). PeakWell is committed to ensuring that all personal data is processed in compliance with these regulations to safeguard the privacy and rights of individuals. Please read this Privacy Notice carefully.

 

2. How Does PeakWell Process Personal Data?

PeakWell processes personal data to provide and improve our mental health services. The personal data we collect may be used for the following purposes:

  • Account Creation: To create and manage your account on our platform.

  • Service Management: To facilitate the delivery of mental health services and manage user interactions.

  • Data Collection: To gather and analyze information related to your mental health for personalized care.

  • Communication: To send you updates, notifications, and marketing materials (with your consent).

  • User Support: To assist you with any queries or issues you may encounter.

We base the processing of your data on one or more of the following legal grounds, depending on your location, Swiss Federal Act on Data Protection (FADP), General Data Protection Regulation (GDPR) and the specific context:

  • Consent

  • Contractual necessity

  • Legal obligations

  • Legitimate interests

You have the right to withdraw your consent at any time. Please contact us at hello@peakwell.ch for any inquiries regarding consent.

 

3. What Type of Personal Data Is Processed?

If you use our Service, we may process the following categories of personal data:

  • Personal Information: Name, contact details, date of birth, and other identifying information.

  • Health Data: Information related to your mental health, treatment history, and wellness data.

  • Usage Data: Information about your interactions with our Service, including device information, IP address, and browser type.

  • Communication Data: Any correspondence you send us, including customer support inquiries.

We may obtain your data in various ways, including directly from you, through your interactions with our Service, or from other sources as legally permitted.

 

4. Sensitive Personal Data

According to applicable data protection laws, sensitive personal data may include information about your health, racial or ethnic origin, and other categories specified by law. We will only process sensitive personal data with your explicit consent or as required by law.

 

5. Who Can Access Your Data?

Your data may be accessed by:

  • PeakWell employees and authorized personnel are involved in providing our service.

  • Third-party service providers who assist us in operating our Service, provided they adhere to appropriate data protection standards.

  • Regulatory authorities, where required by law.

We ensure that third-party service providers are bound to maintain data protection and confidentiality obligations.

 

6. Data Retention

We will retain your data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. The specific retention periods vary depending on applicable local laws and professional requirements. After the retention period, we will securely delete or anonymize your data.

 

7. Security

PeakWell takes the security of your personal information seriously. We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. For further details on our security practices, please refer to our dedicated security guidelines.

 

8. Controlling Your Data

PeakWell will not transfer your data to third parties (other than those mentioned in section 5 above) without your permission unless required by law.

 

9. Your Rights in Relation to Your Data

Depending on your location and applicable laws, you may have the following rights regarding your data:

  • The right to request access to the personal data we process about you.

  • The right to correct any inaccurate or incomplete personal data.

  • The right to restrict or object to the processing of your data.

  • The right to request the erasure of your data.

  • The right to receive a copy of your data in a structured, commonly used, and machine-readable format (data portability).

  • The right to withdraw consent where processing is based on consent.

For inquiries about your rights, please get in touch with us at hello@peakwell.ch.

 

10. Complaints

If you have concerns about our handling of your data, please reach out to our data protection team at hello@peakwell.ch. If you remain dissatisfied with our response, you may have the right to complain to the relevant data protection authority.

 

11. Contact Us

For additional questions or concerns regarding this Privacy Policy or your data, please contact:

PeakWell
Email: hello@peakwell.ch

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BY USING THE PEAKWELL WEBSITE OR APP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS PRIVACY POLICY.

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